How long will it take for my bodycoat to be delivered?
Regular orders shipped to addresses in the contiguous United States usually take between 2-4 weeks to arrive. International and custom orders, as well as some low stock items, may take up to 6 weeks to arrive or longer, depending on the specifics of the order. Due to supply issues and shipping delays during the busy end-of-the-year holiday season, delivery times may vary.
We ship globally but we cannot anticipate nor control custom and shipping delays in foreign countries. Once your item ships you will receive a shipping confirmation email with tracking info. As a small family-owned company, we appreciate your patience and understanding.
Are the full bodycoat sizes based on normal USA sizing?
Sizes for the full bodycoat are one size larger than normal USA sizing to ensure comfort, functionality and increased mobility. Be sure to check measurements prior to purchase.
Why are the measurements larger than a normal size coat I would buy?
Sizes for the full bodycoat are larger to make it easier to place occupants into the bodycoat, to account for extra layers being worn under the bodycoat and for general comfort.
Sizes for the mid-length bodycoats are based on normal USA sizing, similar to coats you might buy in a retail store. Be sure to check measurements prior to purchase.
My loved one has rigid and stiff limbs; will I be able to get their arms in?
Yes, larger sizing for the full bodycoats makes it easier for individuals with stiff limbs to get into the bodycoat.
If ordering a mid-length bodycoat, be sure to order a size larger than he or she would normally wear. Be sure to check measurements prior to purchase.
I measure longer than the full bodycoats; are longer options available?
Yes. We plan to have longer full bodycoats available in the future.
Will you offer more colors and styles in the future?
For our pre-sale and beginning lines, limited colors and styles are available. As we grow, we will be able to offer many more options.
Do you offer coats for all seasons?
Yes, we are currently running a winter presale line and we will be adding rain, wind and heavy winter options in the near future.
Does your coat have an opening for a feeding tube?
Yes. There are openings in each side of each bodycoat, and either of these will work for a feeding tube or other apparatus.
My child drools a lot, will this soak into the material easily?
The material in the current winter line is water resistant, fast drying and lightweight. It is also easy to wipe down.
Why did my full bodycoat come with Velcro on the foot flap instead of buttons?
Since those photos were taken — based on feedback from test customers — we replaced buttons with Velcro. In addition to lowering the cost of our coats, Velcro lasts longer than buttons.
Can I purchase a special order coat for my child who has only one arm?
Yes. We are more than happy to accommodate special orders. Please call our toll free number during business hours or email us specific details of your needs.
While we will try to accommodate all requests, please keep in mind that special orders are based on individual needs and may in some cases include additional costs.
How do I determine what length will work for my loved one in a full bodycoat?
Measure your loved one in a seated position. Start at the top of the shoulder; follow the contour of the body and end at the tip of the toe. Please refer to the sizing chart on the product page of our website to determine the correct size you need.
Can I order additional openings for single foot straps on my bodycoat?
Yes, you can order any additional openings for additional fees, depending on the location and size of the opening needed. Prices for each opening range from $5 – $10 per opening.
Can the thumbless mittens also be used for foot warmers?
Yes that is an option if wanted
When the bodycoat no longer fits in length or the bottom becomes damaged — but the top is still in good shape — can you convert it into a mid-length coat for the following season?
Yes for an alteration fee of $25.00 plus shipping, you can have your full bodycoat altered into a mid-length when your not able to use the bottom any longer.
I have no limbs from the knee down; can I order a shorter coat?
Yes, you can custom order features on the bodycoat. Pricing will vary, depending on what modifications you need.
What is the appropriate size to purchase?
Please refer to the size chart on the website, and follow measuring instructions for a true fit. You will note when measuring, the label sizes will measure larger than their clothing size, to ensure ample room to get arms in and for layering clothing when wanted.
For more answers to your questions about X-Ability products, please contact us here.